Contact us

As we build Washington's Paid Family and Medical Leave program, we know there will be questions.
Our goal is to answer them as quickly and directly as possible.

If you need help creating your employer or employer agent account, look for detailed instructions and tutorial videos on our reporting page.

If you're experiencing technical issues with your Paid Leave account, look for answers on our support page.

For more general information on how the program works, check out our fact sheets, infographics and toolkits.

For media inquiries, contact Clare DeLong

Get in touch


If you have questions, please contact us directly by email. We respond as soon as we are able.



As we build the program, there will be regular updates on rules, policies and important actions you may need to take. You can stay up to date by signing up for our newsletter.


Call Us

Our Customer Care Team is standing by Monday through Friday, 8:30 AM to 4:30 PM, to answer your questions. Please note: Our office is generally closed for state holidays.